Tassel - Souk Square

SHIPPING TIMES WITHIN AUSTRALIA

Here at ALM we aim to process your orders within 24hrs of order placement and then shipped the next Business Day.  Shipping times may vary but are usually between, 3 to 10 business days. 

These times apply to all items except for "Specialty Items" (fragile, heavy or bulky items) which are set out in the following sections and may take up to 3 to 5 Business days to process. 

Once processed, you will receive a tracking reference so you can follow the progress of your order. 

Please feel free to contact us if you would like your order to be "Express Shipped" and we will happily assist in providing you with any additional costs.  

Please keep in mind that some delays may be beyond ALM’s control such as public holidays, delivery to remote or difficult access locations or third-party provider caused delays. ALM will endeavour to notify you if there are any known delays to these shipping durations.

FREE AND FLATRATE SHIPPING

For orders within Australia, ALM provide a flatrate shipping fee of $15 for single orders up to $200 and free shipping on orders over $200, excluding those items and locations as described in the following sections titled "ITEMS EXEMPT FROM FREE OR STANDARD SHIPPING" and "LOCATIONS EXEMPT FROM FREE OR STANDARD SHIPPING".

ALM also offers free collection from our Brisbane warehouse, or can assist in providing a shipping quote email hello@alittlemorocco.com.au.

ITEMS EXEMPT FROM FREE OR STANDARD SHIPPING

Bulky, heavy and delicate items including, but not limited to; tiles, large furniture and some large and heavy rugs. Some delicate lighting may also incur excess expenses (these are defined as “Specialty Items”).  

1. For "Specialty Items" ALM can assist you to provide a quote by an independent courier company.
2. To avoid disappointment, you may wish to purchase the item prior to confirming shipping. If you prefer to have shipping costs calculated prior to placing an order, you can send ALM an enquiry email requesting assistance for quoting on shipping prior to purchase.  Please contact ALM at hello@alittlemorocco.com.au or call us on (+61) 411 381 000.
3. Please keep in mind that the holding of unpurchased items pending shipping quote confirmation, is not possible.  However, ALM will endeavour to process all shipping quotes as swiftly as possible.

LOCATIONS EXEMPT FROM FREE OR STANDARD SHIPPING

Areas which are exempt from free shipping and standard delivery rates are locations that are rural, remote or access limited areas including outside of metropolitan cities of Australia, land locked locations such as sea or air accessed only islands and also international locations. 

Generally post codes of Australia that fall within Shipping Rates Zones 3 and 4, will require the following:  

1. If you have completed purchase of an item(s) and are notified that you do not qualify for free shipping, ALM may cancel and refund the purchase.  Or likewise, coordinate with you to quote for, and apply additional fees for shipping to these locations as agreed.
2. Please keep in mind that the holding of unpurchased items pending shipping quote confirmation, is not possible.  However, ALM will endeavour to process all shipping quotes as swiftly as possible.

SHIPPING INTERNATIONALLY

We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime if you are somewhere other than Australia and find something you must have in our store, please contact us via email at hello@alittlemorocco.com.au to discuss shipping options and availability. 

"Specialty Items" (fragile, heavy or bulky items) may incur significant freight costs, but soft furnishings and smaller items should not pose a problem.  We are happy to provide you with a quote.

UNAVAILABLE ITEMS DISCLAIMER

Whilst ALM make every effort to ensure that the item(s) advertised are available and current, it is sometimes beyond ALM’s control if for whatever reason the purchased item(s) are no longer available.  If ALM is unable to deliver to the Buyer the purchased item(s) within their reasonable ability.  Then as soon as able, ALM will offer the Buyer an exchange or refund for the same value of the original purchased item(s).

Care Instructions

Moroccan rugs are made to be super resistant and last a lifetime.  Here at ALM, we would suggest that if you are worried about harming your beautiful rug during the cleaning process, then please refer to a professional to have your rug cleaned.  

“A Little Morocco” provides these guidelines for your assistance, however, due to the fact that each individual piece is different in terms of materials, colours and age, we suggest you satisfy yourself that the delicacy or suitability of cleaning your rugs, Kilim cushions or Handira’s items (Moroccan Wedding Blankets, or cushions), in accordance with the following, is undertaken at your own volition.

Otherwise, here are some helpful hints to care for your rugs at home:  

All "A LITTLE MOROCCO" rugs are washed before leaving Morocco. You may find some loose fibres due to the recent washing which will only occur for a short period of time. Even though they are thoroughly cleaned, some rugs will still retain some fine grains of desert sand as some are placed directly on the floor in more remote areas of the Atlas Mountains (sand loves to get in everywhere).

This will also reduce after a few household vacuums. Wool is a resilient material and is pretty resistant to wear and dirt which makes it perfect for rugs! These rugs are pretty resilient and robust and have lived a lifetime before even reaching us. All this being said our A LITTLE MOROCCO rugs are carefully selected vintage piece’s; some may be more delicate than others and to ensure the longevity and value of your piece care should be taken when looking after it.

• Vacuum frequently to free your rug from any dust or loose debris. You should vacuum across ways (across the width) instead of length ways (up and down the longest length) as this helps to work with the weave.
• Shake outside every so often to free it from any dust or mites which like to get in and hide in dark places. We suggest leaving your rug out for a few hours in sunshine if possible when doing this and if it's in a safe space as this also helps prevents mites from trying to set up home in it (as with any natural textile product).
• on thinner or older pieces, a rubber matting (sometimes called rug non-slip underlay) will help to preserve the weave and aid in being non-slip. It doesn't damage the rug or the floor beneath and can be purchased cheaply. We recommend rolls from Bunnings or IKEA.
• For any spills use a damp clean cloth with tepid water (make sure the cloth isn’t coloured as this could transfer to your rug). A clean white tea towel is great! We also like chemical and fragrance free baby wipes. They are super easy to grab and use. You are best to get any spills early to avoid staining.
• We clean all of our rugs at home once in a while for a nice freshen up. This is not a regular thing and doesn’t need to be done often, or even annually. You should be able to find a rug cleaner close to your area. We also recommend Andersen's rug cleaning if available in your local area.
• In Morocco they often rotate their rugs a few times a year to ensure even wear. Our homes and spaces tend to have a lot less foot traffic but it's worth considering doing this if your rug will be in a heavily used space or used a lot more on one side or in one area in particular.
• Please! If you put your rug in storage for any length of time make sure it's very well sealed and even consider using a form of moth deterrent. Moths and mites LOVE dark spaces and if there is a way to get in, they will often find it. Wool is a natural product and should be allowed to breath. If your item is in storage will still recommend trying to air it out on occasion.