Without seeing it in person, how can I be sure that what I’m buying is right for me?
We strive to convey the size and characteristics of each product through the Product Description and the images of each individual product. However, your confidence and satisfaction is important to us, so we would like to hear from you if you have any queries about an item you are interested in purchasing.
If you are located in Brisbane, we also have a warehouse where you can view most of A Little Morocco’s (“ALM’s”) products. To check on items or book a viewing please contact ALM on phone +61411381000 or email firstname.lastname@example.org.
For peace of mind, here at ALM we are happy to exchange or credit the value of any items, if you receive them and it’s not what you had hoped for. Please refer to our Returns and Exchanges policy for detailed information.
What exactly does handmade or vintage mean?
If an item has been detailed in the Product Description section or product title as being handmade or vintage, then this means it may have variances in colour, surface texture, hand worked repairs and even aging from use.
These items are sold “as is” and we do ask that you consider the nature of the item as being something artisan, from the lives of people living with these artefacts and most definitely not machine made.
Please choose carefully when selecting these items, or for added comfort why not send us at ALM a message. Please contact ALM on phone +61411381000 or email email@example.com
However, if when you purchase these items and they don’t live up to your expectations, rest assured we are happy to process a return in accordance with ALM’s Returns and Exchanges policy.
I live in a remote town, so do I qualify for free shipping?
Free Shipping is offered for all locations within greater metropolitan cities of Australia for orders over a set amount. However, ALM will happily provide shipping quotes for any remote or hard to reach location within Australia and also for international destinations.
If you believe you live in a remote location or are unsure if you qualify for free shipping, please feel free to send ALM an email with your query or for our assistance for a shipping quote.
Please contact ALM on phone +61411381000 or email at firstname.lastname@example.org .
What does “Click and Collect” mean?
If an item has been detailed in the Product Description section as being an item for “Click and Collect” that means it is considered a “Specialty Item” and is not included in our standard shipping rates or part of ALM's free shipping obligations.
This is most likely due to the delicacy, weight or size of the item, meaning it must be couriered or collected from ALM’s Brisbane Warehouse, thereby rendering it a "Specialty Item".
ALM will assist you if you would like to obtain a quote from a third party shipping provider to have the “Specialty Item” delivered.
More detailed information is available on our Shipping page.
Does ALM refund for change of mind?
Yes, at ALM we want you to love your precious items, however we do encourage you to choose carefully from our collection, and remind you that we are here to help answer your questions and to confirm the details at any time including prior to your purchase. If you need further photos or details about an item, you can phone +61411381000 or email email@example.com and we will assist you.
If you do receive something and its not what you had expected, then simply send ALM an email, as detailed in our Returns and Exchanges policy.
Please be aware that restocking and shipping fees may apply.
I’m not sure what colour or size of rug to choose. Does ALM provide design guidance?
Most definitely. If you aren’t sure what rug would work in the space or the colour of décor items to select, then ALM will be thrilled to assist you in selecting the perfect pieces for your home. ALM will provide free consultation on selecting the right ALM pieces for your home and It’s as easy as sending us some images or video phoning us in to view the rooms you’d love the ALM touch with.
Or, if you live in Brisbane, the Gold Coast or Sunshine Coast, then for a small fee, you can book us in to conduct a site visit, where our highly skilled design team will provide you with a fully resolved design concept for your space. We specialise in all aesthetics and styles from contemporary to classical and can either give you just a subtle touch of exotic flavouring from the near and far east.
Contact ALM or go to the ALM Design Centre to find out how we can help you.
Is it safe to order online with ALM?
Yes. ALM uses industry standard encryption technology that ensures safe Internet transmission of your personal information as detailed in our Privacy section. However, if you still feel uneasy about ordering online please contact us by email firstname.lastname@example.org or call +61411 381 000 to place your order. ALM will happily arrange payment outside of internet parameters.
Are my personal details safe?
Most definitely. ALM practices safe e–commerce.
When purchasing from ALM your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. We do not store credit card details and do not share any of our customers' information with any other parties.
Do ALM ship worldwide?
Yes. International orders are most welcome. We can arrange deliveries to most countries worldwide and for most items. However, additional shipping charges for the item(s) may apply and ALM will confirm these costs upon enquiry. Please see our Shipping section for full information regarding International delivery.