Shipping

SHIPPING TIMES WITHIN AUSTRALIA

Here at ALM we aim to process your orders within 24 to 48hrs of order placement and then shipped the next Business Day.  Shipping times may vary but are usually between, 3 to 10 business days. 

These times apply to all items except for "Specialty Items" (fragile, heavy or bulky items) which are set out in the following sections and may take up to 3 to 5 Business days to process. 

Once processed, you will receive a tracking reference so you can follow the progress of your order. 

Please feel free to contact us if you would like your order to be "Express Shipped" and we will happily assist in providing you with any additional costs.  

Please keep in mind that some delays may be beyond ALM’s control such as public holidays, delivery to remote or difficult access locations or third-party provider caused delays. ALM will endeavour to notify you if there are any known delays to these shipping durations.

FREE AND FLATRATE SHIPPING

For orders within Australia, ALM provide a flatrate shipping fee of $15 for single orders up to $200 and free shipping on orders over $200, excluding those items and locations as described in the following sections titled "ITEMS EXEMPT FROM FREE OR STANDARD SHIPPING" and "LOCATIONS EXEMPT FROM FREE OR STANDARD SHIPPING".

ALM also offers free collection from our Brisbane warehouse, or can assist in providing a shipping quote email hello@alittlemorocco.com.au.

ITEMS EXEMPT FROM FREE OR STANDARD SHIPPING

Bulky, heavy and delicate items including, but not limited to; tiles, large furniture and some large and heavy rugs. Some delicate lighting may also incur excess expenses (these are defined as “Specialty Items”).  

  1. For "Specialty Items" ALM can assist you to provide a quote by an independent courier company.
  2. To avoid disappointment, you may wish to purchase the item prior to confirming shipping. If you prefer to have shipping costs calculated prior to placing an order, you can send ALM an enquiry email requesting assistance for quoting on shipping prior to purchase.  Please contact ALM at hello@alittlemorocco.com.au or call us on (+61) 411 381 000.
  3. Please keep in mind that the holding of unpurchased items pending shipping quote confirmation, is not possible.  However, ALM will endeavour to process all shipping quotes as swiftly as possible.

LOCATIONS EXEMPT FROM FREE OR STANDARD SHIPPING

Areas which are exempt from free shipping and standard delivery rates are locations that are rural, remote or access limited areas including outside of metropolitan cities of Australia, land locked locations such as sea or air accessed only islands and also international locations. 

Generally post codes of Australia that fall within Shipping Rates Zones 3 and 4, will require the following:  

  1. If you have completed purchase of an item(s) and are notified that you do not qualify for free shipping, ALM may cancel and refund the purchase.  Or likewise, coordinate with you to quote for, and apply additional fees for shipping to these locations as agreed.
  2. Please keep in mind that the holding of unpurchased items pending shipping quote confirmation, is not possible.  However, ALM will endeavour to process all shipping quotes as swiftly as possible.

SHIPPING INTERNATIONALLY

We are currently working on ways of sharing our online shopping experience with our international friends, but in the meantime if you are somewhere other than Australia and find something you must have in our store, please contact us via email at hello@alittlemorocco.com.au to discuss shipping options and availability. 

"Specialty Items" (fragile, heavy or bulky items) may incur significant freight costs, but soft furnishings and smaller items should not pose a problem.  We are happy to provide you with a quote.

UNAVAILABLE ITEMS DISCLAIMER

Whilst ALM make every effort to ensure that the item(s) advertised are available and current, it is sometimes beyond ALM’s control if for whatever reason the purchased item(s) are no longer available.  If ALM is unable to deliver to the Buyer the purchased item(s) within their reasonable ability.  Then as soon as able, ALM will offer the Buyer an exchange or refund for the same value of the original purchased item(s).